What is an ET Service Contract?
An ET service contract is an agreement designed to ensure the ongoing maintenance and reliability of your air monitoring equipment. Our service contracts act as a commitment from us that we will keep your monitoring systems in excellent condition, helping you to minimise downtime.
Our service contracts are designed to give you peace of mind by offering regular maintenance, timely repairs and proactive system checks.
Key Benefits of an ET Service Contract
The key benefits of our service contracts include:
- Experienced senior engineers – Our engineers and workshop technicians have regular manufacturer training so we can be sure their knowledge is current.
- Engineers all over the UK – ET’s team of highly skilled service engineers is the largest in the country. They are located in key areas around the UK and Ireland to guarantee that Industrial and Ambient customer equipment emergencies are responded to in as little as 48 hours (depending on the agreed service level).
- Technical Support Engineer Helpline – customers with a service contract can call our TSE helpline 9-5, 5 days a week. In most cases the TSE can access faulty equipment via a comms link to run diagnostic checks. If an engineer visit is required, they will arrive with an understanding of the problem and come equipped to deal with it.
- Customised, tailored contracts – Your service contract will be tailored to meet your unique business needs. We will work closely with you to understand your requirements before developing agreements that align with your specific industry and goals
- Flexibility – Our contracts are designed to be flexible, allowing for amendments and updates as your business grows and adapts to change
- Risk Mitigation – With an ET service contract, you are effectively mitigating risks associated with unexpected breakdowns and malfunctions. Our proactive approach to system checks and timely repairs reduces the likelihood of costly and unplanned downtime, safeguarding your operations against potential disruptions.
- Data accuracy and reliability – Through ensuring that your equipment is well-maintained and calibrated our service contracts prioritise the integrity of your data.
- Timely reporting – We understand the importance of timely reporting for business operations and so you can expect prompt and comprehensive reporting and the status of your equipment and any recommended improvements.
What to expect in an ET Service Contract?
ET Service contracts can be tailored around your requirements. They can include:
- All travel, mileage, subsistence, and labour charges.
- Consumables (eg filters).
- ET’s Technical Support Engineer (TSE) Telephone Helpline.
- Servicing backed by ISO 9001:2015 quality procedures.
- Software support
- Service and emergency breakdown callout for air conditioning equipment.
- Replacement gas cylinders and rental charges.
- Other client bespoke requirements.
Review and Consultation – Already have a contract? Let our experts review and optimise it for you. We offer consultation services to ensure your existing contracts are robust, comprehensive, and legally sound.
I am really happy with the service ET provide, the response time is brilliant and the advice given always professional and apt.
Dr Jolanta Obszynska Leicester City Council
Enviro Technology consistently exceeds service targets surrounding its air quality monitoring equipment in London. Call outs for sites under five day contracts are typically responded to within two to three days. And those with 48-hour contracts see a response time of between 25 and 40 hours.
Ana Beckett Senior Air Quality Analyst ERG, Kings College London
Falkirk Council have found ET offer an excellent level of support for the stations covered under contract. For example ET have attended sites within the 48 hour call out period when analysers have failed and have also offered remote technical support to Local Site Operators when required. Overall the council is very satisfied with the level of service we have received from ET, particularly in regard to quick response times for analyser failures as this assists us in achieving high data capture across our automatic air quality monitoring network.
Tanith Allinson Falkirk Council
